TICKET_STATE_LABELS = {
    1: "INIT",
    10: "CLOSED",
}

USERS_COLUMNS = [
    {"key": "user_uuid", "label": "User UUID"},
    {"key": "username", "label": "Username"},
    {"key": "first_name", "label": "First Name"},
    {"key": "last_name", "label": "Last Name"},
    {"key": "email", "label": "Email"},
    {"key": "phone_number", "label": "Phone Number"},
    {"key": "address", "label": "Address"},
]

TICKETS_COLUMNS = [
    {"key": "ticket_uuid", "label": "Ticket UUID"},
    {"key": "user_uuid", "label": "User UUID"},
    {"key": "title", "label": "Title"},
    {"key": "description", "label": "Description"},
    {"key": "state", "label": "State"},
    {"key": "created_at", "label": "Created At"},
    {"key": "updated_at", "label": "Updated At"},
]


def _format_value(value):
    if value is None:
        return ""
    if type(value).__name__ == "Unset":
        return ""
    if hasattr(value, "value") and not isinstance(value, (str, bytes)):
        value = value.value
    if value is None:
        return ""
    return value


def _format_ticket_state(state):
    if not state:
        return ""
    return TICKET_STATE_LABELS.get(state.value, str(state.value))


def build_user_rows(users):
    rows = []
    for user in users:
        if user is None:
            continue
        rows.append(
            {
                "user_uuid": str(user.uuid),
                "username": _format_value(user.username),
                "first_name": _format_value(user.first_name),
                "last_name": _format_value(user.last_name),
                "email": _format_value(user.email),
                "phone_number": _format_value(user.phone_number),
                "address": _format_value(user.address),
            }
        )
    return rows


def build_ticket_rows(tickets):
    rows = []
    for ticket in tickets:
        rows.append(
            {
                "ticket_uuid": str(ticket.uuid),
                "user_uuid": str(ticket.user),
                "title": _format_value(ticket.title),
                "description": _format_value(ticket.description),
                "state": _format_ticket_state(ticket.state),
                "created_at": str(ticket.created_at) if ticket.created_at else "",
                "updated_at": str(ticket.updated_at) if ticket.updated_at else "",
            }
        )
    return rows